Account Cancellation

Note: Once the account is canceled, it cannot be recovered. Please proceed with caution.

Conditions for Account Cancellation

• No active resources under the account
• No outstanding payments under the account

Steps for Account Cancellation

1. Log into the Surfercloud console via master account. Enter “UAccount”, choose “Account Security” and click “Cancel Immediately”.

2. Complete the “Cancel Condition Detection”, and delete resources/pay late orders in time according to the detection results

3. Verify via email verification code

4. Cancellation successful

Notes

• Cancellation applications that do not meet the cancellation conditions will fail.
• Due to the irreversible risk of cancellation, some accounts do not have a cancellation entry. If you need to cancel your account, please submit a work order or contact after-sales service (4000188113) to apply for cancellation.
• After account cancellation, all accounts (main account and sub-accounts) will be unable to log in. To continue using Surfercloud, you need to register a new account.