Delete Resource and Refund
Prepaid
When deleting resources, if your resources have not yet expired, the system will automatically refund the unspent portion of the amount. Resources paid for on a daily, monthly, and yearly basis enjoy a cycle discount when purchased. If the usage does not fulfill a full cycle, the discount will be deducted when refunding.
Refund Amount = Max(0, Actual Order Amount - Amount Consumed)
- Actual Paid Order Amount: The amount paid by the user in cash or bonus after enjoying the discount, excluding the part paid by vouchers.
- Daily When the usage duration is less than the purchase cycle: Consumed amount = Actual order amount × (Usage duration ÷ Total duration of purchase cycle) × 1.25 When the usage duration equals the purchase cycle: Consumed amount = Actual order payment
- Monthly When the usage duration is less than the purchase cycle: Consumed amount = Actual order amount × (Usage duration ÷ Total duration of purchase cycle) × 1.5 When the usage duration equals the purchase cycle: Consumed amount = Actual order amount.
- Yearly When the usage duration is less than the purchase cycle: Consumed amount = Monthly price × 12 × Number of years × (Usage duration ÷ Total duration of purchase cycle) When the usage duration is equal to the purchase cycle: Consumed amount = Actual order amount.
- If the consumed amount is greater than or equal to the actual paid order amount, the refund amount is zero, and the overdue part is not collected.
- In the refund amount, the part of the voucher used at the time of purchase is not refundable, and the non-voucher part used at the time of purchase (cash/bonus) is refunded according to the payment ratio.
- The minimum billing unit for a refund is an hour, and less than an hour is calculated as an hour.
Example 1: You purchase a UHost for one month, paying 800 . After using it for 10 days, you delete the resource for a refund, which is calculated according to the refund formula:
Consumed amount: 800 × (10 ÷ 30) × 1.5 = 400
Refund amount: 800 - 400 = 400
Example 2: You purchase a UHost for three months in one go, paying 2400 . After using it for 45 days, you delete the resource for a refund, which is calculated according to the refund formula:
Consumed amount: 2400 × (45 ÷ 90) × 1.5 = 1800
Refund amount: 2400 - 1800 = 600
Example 3: You purchase a UHost for one year, paying 8000 (monthly price 800 ). After using it for 2 months, you delete the resource for a refund, which is calculated according to the refund formula:
Consumed amount: 800 × 12 × 1 × (2 ÷ 12) = 1600
Refund amount: 8000 - 1600 = 6400
Example 4: You purchase a UHost for one year, paying 8000 (monthly price 800 ). After using it for 11 months, you delete the resource for a refund, which is calculated according to the refund formula:
Consumed amount: 800 × 12 × 1 × (11 ÷ 12) = 8800
Refund amount: 8000 - 8800 = -800 . The refund amount is 0 , no extra charges for the excess amount.
Example 5: You purchase a UHost for three years in one go, paying 14400 (monthly price 800 ). After using it for 15 months, you delete the resource for a refund, which is calculated according to the refund formula:
Consumed amount: 800 × 12 × 3 × (15 ÷ 36) = 12000
Refund amount: 14400 - 12000 = 2400 Postpaid
When postpaid resources are deleted, the system will automatically settle the accounts, charging fees based on the amount of resources used.
Note
Products such as UCDN, UFile, DDoS protection, and SMS packages purchased in package or one-time pay-as-you-go format are not eligible for refunds. Cloud mobile phones purchased on a daily basis and released in advance are not refundable. Cash vouchers used at the time of purchase are not refundable. For products involved in promotions, please refer to the specific activity rules for refund amounts.
